Case Study: Dubai Customs declares greater business agility with enterprise architecture solution from IBM

"We use Rational System Architect as the basis for our ECV, which enables us to manage enterprise information, run impact analysis and make decisions more effectively." - Juma Alghaith, executive director for Customs Development, Dubai Customs

As a partner in the Dubai government’s development initiatives, Dubai Customs has assumed a leadership position in facilitating trade and the movement of people across Dubai’s borders while protecting its integrity. Dubai Customs uses the IBM Rational System Architect enterprise architecture solution as a central collaboration platform for planning and measuring service-oriented architecture activities.

Business need:
To support rapid economic growth and social development in Dubai, Dubai Customs needed to implement a strategy to transform its organization, improve its ability to handle imports and exports, and enable greater agility through effective design and rationalization.

Solution:
Dubai Customs adopted the IBM Rational System Architect enterprise architecture solution as a central collaboration platform, which enabled the organization to clearly plan and measure the results of activities based on an overall enterprise SOA.

Benefits:
With a consistent information platform in place, Dubai Customs has: – Achieved an 80 percent increase in the speed of client registrations. – Increased the speed of processing declarations for goods clearance by 4,800 percent. - Improved the governance of business deliverables and increased organizational agility, helping the organization turn strategy into execution and respond quickly to Dubai’s dynamic economic environment.

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